Who to contact, pick the right channel
Using the correct contact method helps us route your message to the person best able to answer. Below are clear categories and the ideal information to include.
Contact form, send us a message
Use this form for general questions, corrections, product experiences, or requests for ingredient entries. If your message concerns accessibility, please select "Accessibility request".
Technical note for developers: the form posts structured fields. We accept attachments for review; uploaded images are used only to confirm ingredient lists or evidence provided by users.
Helpful tips, faster responses
- Ingredient corrections: Include the full product name, batch number (if present), and a clear photo of the ingredient list.
- Product reports: Describe what happened, when it happened, and any first-aid you applied.
- Accessibility requests: Tell us which page or feature is affected and the assistive technology you use (screen reader name/version, magnifier, or other).
- Media enquiries: State the publication, deadline, and specific angle (interview, data request, quote).
How we handle your information (short)
We collect only the information you provide directly through this form or email. For attachments, we store them temporarily to verify a claim or correction; they are deleted from our active systems after review unless you explicitly consent to longer retention for research. For complete details see Privacy Policy.
Product concern reports, how we handle them
If you report a product concern (skin reaction, contamination, unusual odor), we record your account and request supporting documentation where possible (photos, product batch code). We do not provide medical advice; we may advise seeing a clinician when appropriate and will forward product safety signals to regulatory or consumer safety bodies when required.
Reports are handled with confidentiality and used to inform our research updates and product pages. We do not publish identifiable personal information without explicit consent.
Accessibility-specific requests
If a CleanFormulation page, PDF or feature is inaccessible to you, please include:
- Page URL or document title
- Assistive technology you used (screen reader name/version, browser, device)
- A short description of the issue (e.g., "heading order is confusing", "table doesn't read properly")
We treat accessibility requests as a priority for routing and will keep you informed about fixes and workarounds where feasible.
Final notes, open, human, accountable
CleanFormulation exists to translate science into clear guidance, with all site use and communications governed by our Terms of Use. Your feedback helps us correct errors, identify recurring product concerns, and make our research accessible to everyone. We value your time and context, the more detail you provide, the more effectively we can help.
Thank you for helping us keep this resource honest, transparent, and useful for real people.